System Knowledge

Check out our graphics below to see what happens to Sophie Smith after she has finished walking through her enrollment process!

It is enrollment season for Sophie Smith! Time for her to walk through and elect benefits for herself and her dependents. Check out what happens below!

After a lot of thought, Sophie and Jeremy have decided to expand their family again! However, this time they are choosing to look outward and will adopt. They will soon welcome Olivia into their home, and we couldn’t be more excited!

Our adventure with Sophie Smith continues! Having an active life can lead to a lot of back and forth changes on an account, and sometimes mistakes can be made. Check out what happens to Sophie when she runs into a Duplicate Social Security Number on her profile!

Do you hear the wedding bells? They are ringing out, because Sophie and Jeremy are getting remarried! What a beautiful day for these two lovebirds.

When at night do parents change the most diapers? In the wee hours. Sophie Smith has had a crash course in changing diapers, because her and her ex-husband, Jeremy, have recently had a baby! A happy bouncing baby boy, named Jason! They couldn’t be more excited to start this new chapter in their lives, as a…

Sometimes life gives you lemons, so you have to make them into lemonade! That is exactly what Sophie Smith has done, as she moves on with her life post-divorce. When have you made the most out of a situation and been rewarded for it?

Today on our journey with Sophie Smith, how to process a divorce. Life happens even when you least expect it, so we have to be ready to tackle any request that comes our way!

Happy Monday! Please join us over the next few weeks while we follow the adventures of Sophie Smith, a brand new hire to HUB University. We will laugh, we will cry, and together we will learn a thing or two!