Occasionally, you will receive phone calls or emails from employees stating that they cannot log in to the THEbenefitsHUB. To better understand what could be the issue, below are three common reasons why an employee cannot log into the system:

• The employee does not have a record in THEbenefitsHUB yet.
• The employee’s system access expiration date in THEbenefitsHUB has passed. 
• The employee’s Login Disabled field in their employee profile is set to ‘Yes’.

Depending on the reason that caused the login error, employees will see either of the two error messages shown below:

No Employee Record:

This message may appear if an employee attempts to log in before their record has been created in THEbenefitsHUB. Be sure to let them know when they can return to the log in page after their record is inputted into the system.

System Access Expiration/Login Disabled:

Employees can encounter this error message for two reasons. The first is that their System Access Expiration date, which can be found in the Employment section of the employee’s Profile page, has passed. To solve this issue, reset this field to the correct date.

Additionally, employees can also encounter this error message if their Login Disabled field, found on the Security Settings page under their Employee Information icon, is disabled. To fix this, simply toggle the field to No and click Save.