Has an employee ever come to you during their Open Enrollment stating that they cannot view their dependent on an election page? Well, there are actually five fields that drive eligibility for dependents which include:
- Date of Birth
- Marital Status
- Child Type (This child is my)
- Disability Status (Is this Dependent Disabled?)
- Student Status (Indicate whether college aged child is a student)
If the employee indicates that one of these fields were marked incorrectly, advise them they can update their dependent’s profiles once logging into THEbenefitsHUB. Once the fields have been updated, then they should be able to view their dependent on the election page.
To learn more about Dependent Eligibility, you may visit the Training Guide located under your Administration Dashboard or contact your Account Representative.