Introduction

The Qualifying Life Event Request feature is a communication tool designed to simplify the way you manage your employees’ Qualifying Life Event requests by centralizing the requests, communication, and benefit elections all in one central location: THEbenefitsHUB! By allowing employees to use this feature to easily communicate their Qualifying Life Event requests to you, the process of adding, updating, or terminating employee elections is made that much easier and organized for you. This article is designed to help familiarize you with how you as the company administrator can view and act upon employees’ Qualifying Life Event requests as needed.

If you are interested in learning more about how Qualifying Life Event settings can be configured or how employees can submit a Qualifying Life Event request, see the links below for articles on each of these actions.

Configuring Qualifying Life Event Settings

Submitting a Qualifying Life Event Request

Qualifying Life Event Requests – Administrator View

To view employees’ submitted Qualifying Life Event requests, navigate to the Qualifying Life Event Requests link under the Administrations Dashboard icon, as shown below. Here, you will see New, Active, and Completed Qualifying Life Event requests. Each request will be categorized depending on the status associated to the request. The default status of each request will be “New”. Select the view option on the appropriate request to edit its associated status as well as other details.

As part of our April 2023 Release, the screens included in the image above will appear differently in THEbenefitsHUB. To learn more about our changes, check out our training blog post here.

Reviewing the Qualifying Life Event Request Form

You can then review the information provided by the employee and add additional notes and comments as needed. Note that comments are the primary means of back-and-forth communication between you and the employee in a request.

Click each of the hotspot icons on the image () to learn more about the actions you can take on the request form. You can also use the button in the top right corner of the image to open it in fullscreen. Press the Escape key on your keyboard to exit fullscreen.

Processing the Request

Once you have reviewed the request form and selected the Start Qualifying Event button to begin processing the request, you will arrive at the Benefit Enrollment Page, where you can make the necessary updates to the employee’s benefit elections. Note that there are some helpful links on this page, as shown below.

Click each of the hotspot icons on the image () to learn more about the actions you can take on the request form. You can also use the button in the top right corner of the image to open it in fullscreen. Press the Escape key on your keyboard to exit fullscreen.

We Value Your Feedback

If you have any questions or comments regarding the Qualifying Life Event feature, be sure to fill out the following Qualifying Life Event Feedback Form.