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HUB University Webinar: Sharpening Your Qualifying Event Skills
ByallSTAFFNovember Webinar: Sharpening Your Qualifying Event Skills Life moves pretty fast as a benefit administrator, especially when you have to process a marriage, a dependent eligibility change, and elect COBRA benefits all in the same day, while balancing your other duties. And if you don’t process these kinds of changes often, you might forget how after…
Daily Tip #6: What To Do When An Employee Cannot Login
ByallSTAFFDaily Tip #6: Are you receiving phone calls or emails from your employees saying they cannot log into THEbenefitsHUB? Well, it happens to the best of us. Here are a few common scenarios of why the employees cannot login and how to correct it. Disabled Login Status: When an employee tries the incorrect username or…
5 Reasons Why a Dependent May Not Be Eligible
ByallSTAFFHas an employee ever come to you during their Open Enrollment stating that they cannot view their dependent on an election page? Well, there are actually five fields that drive eligibility for dependents which include: Date of Birth Marital Status Child Type (This child is my) Disability Status (Is this Dependent Disabled?) Student Status (Indicate…
Firefox Access
ByallSTAFFWe have received recent reports that THEbenefitsHUB is not currently accessible using the Mozilla Firefox browser. We are working hard to research and resolve the issue and restore full services as quickly as possible. If you have any questions, please do not hesitate to contact us! ID: [FirefoxAccess_10-16-2017]