Open Enrollment always brings with it the potential for employees to need help logging into the system. While all employee passwords are reset prior to every Open Enrollment, employees may still have issues logging in. Here are some ways to excel at login support!
- Ensure that your company’s login instructions are being followed
- If employees forget to log out, utilize the User Locks section of the Login Statistics page to “kick them out”
- If an employee needs their password reset, you may reset it on the employee’s password page on the Employee Administration Menu
If you have any questions about login support, please feel free to reach out to us at firstname.lastname@example.org or to your Account Representative.