Introduction

After logging in to THEbenefitsHUB for the first time in a plan year, employees will be brought to the Acknowledgments page.

What Are Acknowledgments?

Acknowledgments in THEbenefitsHUB are all of the legal documents and agreements required for both your company and the system as a whole. In order to use THEbenefitsHUB to enroll in their benefits, your company’s employees must agree to all of the acknowledgments contained on this page.

Acknowledgement Types

There are two types of Acknowledgments that your employees will find when they are completing their enrollment:

System Acknowledgments

This type of Acknowledgment are created by us at the system level and are standard across every company in THEbenefitsHUB. These are typically related to using the system itself but may also include required notices on behalf of carriers. This set of acknowledgments cannot be altered by brokers or company administrators.

Company Acknowledgments

This page also includes the agreements that you and/or your broker need employees to read and agree to during your Open Enrollment period.
These agreements can be created and updated by you, as the administrator, your broker, or even allsynx employees. These usually pertain to your company and benefits, such as HR notices or compliance notices from carriers (although the latter can only be modified by allsynx employees).

Adding Acknowledgments

To create a new acknowledgment, navigate to the Acknowledgment Settings link under the Administrative Tools section of the Administration Dashboard.

Once you have opened the Acknowledgement Settings page, select “Add Acknowledgment” to start creating your acknowledgment. Additionally, this main page is also where you can change the order of Company Acknowledgments by dragging and dropping them within this section.

You may include links to documents and videos in the acknowledgments, as well as the text of the agreement. Additionally, you can customize the formatting in various ways, similar to the Acknowledgments page for our training company, Bright Passage, shown below.

Editing Acknowledgments

If you need to edit a Company Acknowledgment, clicking the name of the acknowledgment you’re looking to alter will take you to the Edit Acknowledgments page. On this page, you can update the title and verbiage or even deactivate them by updating the end date. By making changes to this page, it will create a new version, but you can view and restore prior versions by clicking the “Show Previous Versions” toggle button.

Viewing Inactive Acknowledgments

If you need to view and restore an inactive acknowledgment, clicking the “Show Inactive” toggle button on the main Acknowledgment Settings page will show any Acknowledgments that have been set as Inactive. To restore these to active status, simply update their Start or End Dates for them to be viewable to employees again.

Employee Instructions

On each acknowledgment, Employees should…

1. Read the acknowledgments,
2. Click each of the “I Acknowledge” buttons to check them,
3. Click the ‘Save and Continue’ button to proceed.

Once each acknowledgment has been saved with the ‘I Acknowledge’ button, employees cannot go back to unmark, or “un-acknowledge”, any of the acknowledgments.