Introduction

The Qualifying Life Event Request feature is a communication tool designed to simplify the way you manage your employees’ Qualifying Life Event requests by centralizing the requests, communication, and benefit elections all in one central location: THEbenefitsHUB! By allowing employees to use this feature to easily communicate their Qualifying Life Event requests to you, the process of adding, updating, or terminating employee elections is made that much easier and organized for you. This article is designed to help familiarize you with how employees can complete the steps of submitting a Qualifying Life Event request.

If you are interested in learning more about how Qualifying Life Event settings can be configured or how you can view submitted requests, see the links below for articles on each of these actions.

Configuring Qualifying Life Event Settings

Qualifying Life Event Requests – Administrator View

Submitting a Qualifying Life Event Request

When an employee logs into THEbenefitsHUB, they will navigate to the Qualifying Life Events Request link under the Benefit Plan Information icon. Selecting the link will allow them to start a new request as well as see their new, active, and completed requests, as shown below. 

As part of our April 2023 Release, the screens included in the image above will appear differently in THEbenefitsHUB. To learn more about our changes, check out our training blog post here.

From there, employees will fill out the Qualifying Life Event Request Form, as seen below.

Click each of the hotspot icons on the image () to learn more about the fields that will be filled on this page. You can also use the button in the top right corner of the image to open it in fullscreen. Press the Escape key on your keyboard to exit fullscreen.

Adding Communication to Submitted Requests

Once the request has been submitted, the benefit notes listed in the request cannot be changed. However, if additional communication is necessary, the employee can view the request from their dashboard and add additional comments or attachments from this page.

We Value Your Feedback

If you have any questions or comments regarding the Qualifying Life Event feature, be sure to fill out the following Qualifying Life Event Feedback Form.