System Documentation

Levels of Access

Introduction When it comes to THEbenefitsHUB, not everyone has the same level of access to certain tools and features. In addition, the site URL for THEbenefitsHUB may look different depending on who is logging in. Let’s take a look at the different levels of access for our various users. 1. Employees The employee level is the […]

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Benefit Election Page

Introduction After adding their Dependent Information (if any) into THEbenefitsHUB, the next step in the Employee walkthrough is for the employee to elect into their chosen benefits. The employee will be presented with a Benefit Election Page for each available benefit type they are eligible for. On each Benefit Election Page, they will choose which plan

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Dependent Information

Introduction After completing their Personal Information, employees will be prompted to add their spouse, domestic partner, and/or any children they may have as dependents. These dependents should be added on this page, even if the employee does not intend to add them to their benefits. Note that if the employee does not have any dependents,

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Personal Information

Introduction After completing the Acknowledgments pages, the employee will be prompted to enter/edit their personal information. They can also access and edit this information at any time from the Profile link under the Personal Information icon in the main Employee Menu, as shown below.   Personal Information Page A general rule of thumb in THEbenefitsHUB is

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Acknowledgments

Introduction After logging in to THEbenefitsHUB for the first time in a plan year, employees will be brought to the Acknowledgments pages. Note: The first-ever time an employee logs in, they will be prompted to change their password prior to the Acknowledgments pages. What Are Acknowledgments? Acknowledgments in THEbenefitsHUB are all of the legal documents and agreements

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Login Page (Employees)

Introduction Your company’s THEbenefitsHUB Login Page is where the journey into THEbenefitsHUB begins for both Administrators and company employees!   Login Page Features There are several important features on the login page for employees, including: Company logo – this helps ensure employees (and Administrators) are in the right place to log in Login Help Videos – in

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Navigating the Administration Menu

Introduction When you log in to THEbenefitsHUB with your Administrator login credentials, you will be presented with the Administration Menu, where you will see the 5 main icons. Administration Dashboard Employee Administration Company Reporting Company Communication LEARNsynx   The Administration Menu The image below shows the Administration Menu for our training company, BrightPassage. You can click

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Login Page (Administrator)

Introduction Your company’s THEbenefitsHUB Login Page is where the journey into THEbenefitsHUB begins for both you, as an administrator, and for your company’s employees! How Do I Get My Administrator Login? Once you have completed your THEbenefitsHUB training, you will be emailed your administrator username and initial password, along with the URL for your company’s Login Page, and

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Accessing THEbenefitsHUB From the Employee Benefits Portal

Introduction The Employee Benefits Portal allows your employees to access your company’s THEbenefitsHUB login page and so much more. If you were to think about THEbenefitsHUB as the brain of our system, you can think of the Employee Benefits Portal as the face and the personality. The documents, links, contact form, and ability to log

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Information in the Employee Benefits Portal

What Information is Housed in the Employee Benefits Portal? The Employee Benefits Portal contains a lot of useful information for your employees regarding their available benefits and THEbenefitsHUB itself, including: Links to your company’s THEbenefitsHUB login page Documents associated with your company’s offered benefits, such as Brochures Applications Claim forms Links to general information, such as Checking

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